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March 28, 2006

Measuring Mental Health Services

In the words of the BC Progress Board, "What Gets Measured Gets Done"! When it comes to mental health, the Ministry of Health's 2006 service plan limits measurements for mental health to a single measure:

"Percentage of persons hospitalized for a mental health or addictions diagnosis that receive community or physician follow-up within 30 days of discharge."

That is a change from the early days of the Campbell government when the Ministry's service plan included other mental health targets including annual percentage increases in per capita funding for mental health services. Unfortunately the government eliminated access to any data on mental health funding so it is impossible to determine whether their target of a 3.9% increase in per capita mental health funding for 2004-2005 was achieved before funding targets for future plans were abandoned with the excuse that it was not an output or outcome measure.

During his post-Olympic European tour, Premier Campbell demonstrated his interest in learning about what other nations have done to improve health care. A few clicks of a mouse on Google could achieve the same, especially in the area of mental health. In the Australian state of Victoria work started in 1992 on measuring mental health outcomes. Their mental health services website notes that the Psychiatric Disability Rehabilitation and Support Service (PDRSS) sector considers monitoring consumer outcomes as a fundamental part of their work as "…it highlights changes that occur in the lives of individual consumers during the period they have been supported…" Isn't it a refreshing change to see a public mental health service that is concerned about individual outcomes rather than simply minimizing public sector costs! Why hasn't the Campbell government included measurements of individual outcomes in its performance criteria for health services?

The Campbell government doesn't have to go all the way to Australia to see better ways of measuring mental health. The United States Department of Health and Human Services embarked on a process to establish performance measures for all of its programs. The report prepared for it, Assessment of Performance Measures for Public Health, Substance Abuse, and Mental Health, Edward B. Perrin and Jeffrey J. Koshel, Editors; National Research Council, 1997, noted that:

"Although there is little agreement on linkages between specific process and mental health outcomes, there is some agreement on the dimensions that are important in evaluating mental health services, according to information provided by the Mental Health Statistics Improvement Program and the National Association of State Mental Health Program Directors:

1. quality assurance-process activities that are thought to produce good outcomes;
2. access to services and utilization of services;
3. consumer satisfaction with services; and
4. psychological and social outcomes. "

It would be a major step forward if the Campbell government could put quality assurance, access, consumer satisfaction and outcomes ahead of measures of cost. If you want to know what the BC health authorities are held accountable for, just look at their "performance agreements". Those agreements limit mental health performance to Riverview replacements, 30 day community follow-up for mental patients after hospitalization and readmission rates. Nothing is said about the key indicators the US Department of Health and Human Services considers essential.

(Also see Ontario's Mental Health Accountability Framework by clicking here.)

 

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